TAADEL404A


 * 1. Check the //Qualification Rules// for the Business Services Training Package and develop a learning program for Jenny. (Assume the training for each unit will involve classroom based training, i.e. off-the-job)**

12 units required for the qualification and 2 of these units are allowed to be at Certificate I level. Jenny needs to complete a further 10 units. The two units that she has completed count towards her Certificate 2. Jenny is required to complete BSBCMN211A (OH&S) and after discussions with her employer the following units have been chosen to suit her situation.
 * BSBCMN201A Work effectively in a business environment
 * BSBCMN202A Organise and complete daily work activities
 * BSBCMN203A Communicate in the workplace
 * BSBCMN204A Work effectively with others
 * BSBCMN205A Use business technology
 * BSBCMN206A Process and maintain wo Set up meetings with the employer and Jenny prior to her starting.
 * BSBCMN208A Deliver a service to customers
 * BSBCMN211A Participate in workplace safety procedures
 * BSBCMN212A Handle mail
 * BSBCMN213A Produce simple word processed documents


 * 2. Your school is not an RTO. Name 4 organisations //registered in SA// to deliver and assess Certificate II in Business that you could approach who may be willing to enter into a partnering agreement with your school.**
 * Trison Business College
 * TAFE
 * MHS Stones and Muirden Pty Ltd
 * South Australian Employers' Chamber of Commerce and Industry Inc


 * 3. How will you ensure the //workplace// will provide Jenny with the relevant experience to complete the qualification?**
 * Set up meetings with the school and Jenny before she starts
 * Regular workplace observations or visits
 * Regular and scheduled contact between me and the school and also between me and Jenny. THis is essentially monitoring
 * Making sure that the stakeholders have the required information and know what Jenny and they need to do so that Jenny is successful
 * Ask others in my network who the good employers are for our students – use the network to reduce risk
 * Have a contingency plan should the relationship break
 * Require feedback from the school and Jenny at regular intervals

4. **(i) What OH&S issues should you check that may impact on Jenny in this worksite (School)? (1/2 page)** Jenny needs to be given a useful and relevant induction to the school/workplace which would at the very least include a school tour and an introduction to the relevant people associated with her job. She would also need to given information about various procedures that exist in that school/workplace like the grievance, emergency and first aid procedures. Her most important contact will be her supervisor and so ensuring that Jenny feels confident and comfortable with seeking advice from this person is imperative. As there are a lot of policies and procedures she would need to be aware of where to find them rather than have to remember all of the information.

Jenny will also need to be informed about the site requirements e.g. there may well be areas of the school that have special requirements like closed in shoes for science and technology studies, visible clothing.

Working in the front office there may well be angry clients presenting from time to time. There would need to be a fairly clear procedure for her to deal with this from the outset - how should she react and perhaps how should she pass this client on to another office person.

While not directly related to OH&S, it will be important to deal with very early in the placement. Jenny will be dealing with minors and needs to understand her responsibilities regarding relationships with minors and also her role re maintaining confidentiality.

Other issues to consider include manual handling, ensuring that she has access to the site, particular if she has any form of physical disability, that the ergonomics of the office seem to be appropriate, that the equipment that she will be using appears to be safe, that the office environment appears to be adequately ventilated, well lit, and she has access to toilets and lunch room.

While we are not responsible for doing a safety audit on the school/workplace simple observations will allows us to get a feel for things that may be an issue. Are chemicals like toners and cleaning fluids stored properly. Is the office dirty and dusty or present any obvious biological hazards. What should Jenny do if she feels bullied or harassed?

When examining the potential hazards that may be apparent we should use this hierarchy of control to determine how best to deal with them. Now this might mean that we check that the business has processes in place to deal with risks. It might mean that we have to use the hierarchy of control to process the risk and may result in us terminating the placement.
 * (ii) Give an example of how you might utilise the //hierarchy of control// when addressing an OH&S issue in the school environment (1/2 page)**


 * 5. Who should you liaise with at the school where Jenny is receiving her workplace experience?**

The most critical person will be the person nominated as being her direct supervisor. Jenny will have most contact with this person. There are others like the office manager, business manager and principal who may also need to be involved. Jenny, obviously, needs to be in the loop.

(a) How will you manage this?** Some of this depends on her supervisor. Talking to this person may provide some great intelligence. I would be setting up scheduled visits for this and on each occasion be observing some specific things related to unit performance criteria. It may be that the supervisor has some skills that can be tapped into here relating to assessment and evidence gathering. At the least, talking to this person will provide some feedback and an indication of the success of the placement.
 * 6. You will assess Jenny’s written work, however you will need to set up ongoing observation of her performance at the workplace.

I will also make sure that Jenny maintains a log and that her supervisor supports this. I will be saying things like - when you do particular sorts of tasks, keep a copy in your folder (electronic or physical) as evidence.

Make sure that Jenny understands our open door policy and that we want her to feel comfortable and confident of contacting us to ask questions, seek advice and raise concerns.
 * (b) What support can you provide?**

Another possibility is to find a way for the supervisor to undertake the unit of competence called ‘Contribute to assessment’, TAAASS301A, so that he/she can collect evidence in a consistent and reliable way.


 * 7. (i) Select one unit of competency from the learning program you have developed, and locate this unit on the NTIS website.**

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB01/unit/BSBCMN107A

This unit would probably be done in conjunction with other units like
 * (ii) Make a list of tasks that Jenny can undertake //at work// that will assist in meeting the requirements of this unit.**
 * BSBCMN214A Create and use simple spreadsheets
 * BSBCMN108A Develop keyboard skills
 * BSBCMN107A Operate a personal computer
 * BSBCMN213A Produce simple word-processed documents

This means that in the course of completing tasks like preparing letters, working on components for the course book and newsletter, making a cd containing an archive of last years documents, printing a form for a colleague, they will also need to find out where to access and store files, manipulate windows, start and stop the computer, and so on.


 * 8. Describe how you would measure the effectiveness of the work-based learning program at the end of the course. In your answer, consider all the stakeholders involved; Jenny, workplace supervisor(s), RTO, your own school, the host school, yourself.**

What I am looking for is
 * any issues that i may need to take care of immediately
 * the gold nuggets, the things that if I were to change them, would make for the most improvement to what is offered

Jenny
 * Did she achieve competency? What were her results?
 * What aspects of the program did she feel worked particularly well?
 * What aspects did she have more difficultly with so that I get some idea of what needs to be improved in the content and its delivery
 * Question – if there was one thing that we could change to improve the program, what would it be? This question is looking for the gold nugget.

Workplace supervisor(s)
 * Return for investment – is Jenny more functional?
 * Seeking feedback from them – what worked, what didn’t etc?
 * Question – if there was one thing that we could change to improve the program, what would it be? This question is looking for the gold nugget.
 * Will you work with us again?

RTO
 * Quality of information provided to them about the assessments? Do they have everything they require for audits etc – assessment criteria etc.
 * Was it provided in a timely manner?
 * Question – if there was one thing that we could change to improve the program significantly, what would it be? This question is looking for the gold nugget.
 * Are you happy to keep going with our relationship?

Your own school
 * Is there an increase in Interest from other students about doing similiar programs?
 * Cost effective? Do we feel that we got our money’s worth? Bangs for bucks.
 * Question – if there was one thing that we could change to improve the program significantly, what would it be? This question is looking for the gold nugget.
 * Will we do it again?

Yourself
 * Time efficiency – how much time did you have to put into it?
 * Did it work?
 * What did I learn that will make things easier and better next time?
 * Was it fun?
 * Would I do it again?
 * Question – if there was one thing that we could change to improve the program significantly, what would it be?